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Privacy Policy

1. Introduction

Treorchy Service Centre (“we”, “us”, “our”) is dedicated to protecting your privacy. This Policy explains how we collect, use, disclose and safeguard your personal information in compliance with UK GDPR and the Data Protection Act 2018. Our garage is located at Unit 31, Caemawr Industrial Estate, Treorchy CF42 6EQ and can be contacted on 01443 434747 or info@treorchyservicecentre.com 

2. Information We Collect

  • Provided by you: When booking MOT tests, servicing, repairs (including clutch, brake, battery, welding), or making enquiries, we collect your name, contact details, vehicle registration, make/model, and service history 

  • Automatically collected: We may gather data via cookies or similar methods, such as IP address, browser type, and site navigation, to enhance website performance and user experience.

3. How We Use Your Information

We process your personal data to:

  • Manage appointments for MOTs, servicing, and repairs;

  • Communicate about booking confirmations, status updates, and invoices;

  • Process payments and, if applicable, Direct Debit mandates;

  • Improve our website and services using anonymised analytics;

  • Comply with legal obligations, including DVSA regulations and warranty requirements.

4. Legal Basis for Processing

We rely on the following legal grounds:

  • Contract performance: To fulfil your service bookings;

  • Legitimate interests: Improving our website, preventing fraud, and conducting marketing (where consent is not required);

  • Legal obligation: Ensuring compliance with MOT regulations and record-keeping.

5. Cookies and Tracking Technologies

Our website uses cookies to support essential functions and gather anonymised analytics data. You may disable cookies via browser settings, though this might restrict site functionality.

6. Data Sharing and Disclosure

We may share your information with:

  • Payment processors handling billing;

  • Technical and IT service providers supporting our systems;

  • Regulatory bodies, e.g. DVSA, HMRC, or law enforcement, if legally required;

  • Prospective business buyers, in case of sale or restructuring.
    We do not sell your personal data.

7. International Transfers

All data is processed and stored within the UK or European Economic Area (EEA). If transferred beyond these boundaries, appropriate safeguards (such as standard contractual clauses) will be applied.

8. Data Retention

We retain personal data while it is required for service provision, legal compliance (e.g. MOT documentation), or until you request deletion. After this period, data will be securely destroyed.

9. Your Rights

You have the right to:

  • Request access to your personal data;

  • Correct inaccuracies;

  • Request deletion or restriction of processing, where legally applicable;

  • Object to processing (e.g. for marketing purposes);

  • Withdraw consent any time;

  • Request data portability in a structured format.

To exercise these rights, contact us at info@treorchyservicecentre.com. We aim to respond within one calendar month.

10. Data Security

We have implemented suitable technical and organisational measures—including staff training, secure storage, and access restrictions—to protect your information. However, we cannot guarantee absolute security during electronic transmission.

11. The Right to Complain

If you have concerns about our data handling, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk.

12. Changes to This Policy

We may revise this Policy from time to time. When we do so, the “Last updated” date will be amended. Continued use of our services signifies acceptance of the updated terms.

13. Contact Information

Treorchy Service Centre
Unit 31, Caemawr Industrial Estate, Treorchy CF42 6EQ
Tel: 01443 434747
Email: info@treorchyservicecentre.com

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